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Have a question about a specific specimen, an order, or a research collaboration? We're happy to help.
General Questions: For questions about product specifications, storage recommendations, or species/strain documentation, reach out using the form below or email us directly. We aim to respond within 1–2 business days.
Order Support: If you have a question about an existing order — shipping status, tracking, or a damaged/contaminated sample on arrival — include your order number so we can look into it quickly.
Bulk & Research Inquiries: Researchers, educators, or institutions looking for bulk quantities or custom specimen requests can reach out directly; we're glad to discuss options for classroom or lab-scale orders.
Response Time: We typically respond within 1–2 business days. For urgent order issues, please mark your message accordingly.
Contact Info
Address
4552 BOND ST,
SAN DIEGO, CA, 92109